I pre-ordered a 2014 Simplified Planner® after the first two batches sold out. When will it ship?
All pre-orders purchased between December 16 - January 21 will ship on or before February 14, 2014. All pre-orders purchased after January 21 will ship in mid-March.
Where can I find your Free Printable Library for my Simplified Life Binder?
Right HERE! We're always adding new printables so check back often! Enjoy!
How long does it take my order to ship?
Good question! We know how excited you are about your order and promise to process orders as quickly as possible. Please allow 5 - 7 business days for your non-personalized order to be shipped to you. Please allow three weeks for your personalized order (including orders that contain both personalized and non-personalized items) to be created and ready to ship from our studio.
What forms of Payment do you accept?
Emily Ley accepts Paypal and all major credit cards.
Do you ship internationally?
We do! Please note, import duties, taxes, and charges are not included item prices or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Please also note that international shipments are made via the United States Postal Service. At times, international shipping takes quite some time. Please allow up to 6 weeks for your order to be delivered once it is shipped from our studio in Tampa, Florida.
Do you offer gift certificates?
We sure do! Our e-gift certificates have been very popular!
Do you charge sales tax?
Yes. All orders placed in the state of Florida will be charged 7.5% sales tax.
May I place a custom order?
At this time we do not accept custom orders.
Do you ever offer discount codes or coupons?
We have about 3-4 sales every year (a "Spring Cleaning" flash sale, our Birthday sale in July and Cyber Monday the Monday after Thanksgiving!) From time to time we'll offer additional discounts exclusively for our Instagram, Facebook and Newsletter friends!
Do you offer gift wrapping?
Not at this time.
What is your return policy?
Items are non-refundable unless Emily Ley has made an error. If so, please contact us at email@example.com and we'll be happy to make it right quickly!
Is Emily Ley sold in a store near me? Can I sell your product in my store?
Great question! We're so excited about our new wholesale partners nationwide! If you're a retailer interested in carrying the Emily Ley line, please check out our Wholesale page for more information! We are not currently offering our customized / personalized products for wholesale.