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FAQ

 

I desperately want a Simplified Planner, are you really sold out?

Yes - we are totally 100% sold out until our 2015 edition is released in the Fall. Please sign up for our newsletter in our shop (scroll to the bottom-right) to be notified when the 2015 Simplified Planner is available! 

  

Where can I find your Free Printable Library for my Simplified Life Binder?

Right HERE...and you'll need to open these on a computer. We're always adding new printables so check back often! Enjoy!

 

PAYMENT 

 

What forms of Payment do you accept?

We accept Paypal and all major credit cards.

 

Do you offer gift certificates?

We sure do! Our e-gift certificates have been very popular! 

 

Do you charge sales tax?

We do!  Sales tax will be charged for customers in Florida.

 

SHIPPING & HANDLING

 

How long does it take my order to ship?

Good question!  Your order will begin processing immediately and will ship by the next business day. The shipping method selected at checkout will indicate how many days it will take for the package to arrive on your doorstep.

 

Can I change or cancel by order once it's placed?

Unfortunately, no.  Your order will begin processing and preparing for shipping as soon as it’s placed—so all orders cannot be changed or cancelled.

 

Please note we are unable to make changes to your shipping address once an order has been received. Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.

 

Can I rush my order?

Yes!  You can choose an expedited shipping option at checkout. 

 

Do you ship internationally?

We do! Please note, import duties, taxes, and charges are not included item prices or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Please allow 6-8 weeks (minimum) for International shipments to arrive.

 

RETURNS

 

What is your return policy?

Unused and unopened orders may be returned within 10 days for a refund. Please contact us at shop@emilyley to begin your return. Once we receive your returned item(s), a refund will be issued.  Shipping costs are non-refundable. Used, opened, and/or sale items cannot be returned.

 

My order arrived damaged, can you help?

Once a package leaves our shop, we are unable to control how it is handled by the delivery team. Should your order arrive damaged, please contact us (shop@emilyley.com) so that we can do our best to resolve the issue. 

 

GENERAL QUESTIONS

 

May I place a custom order?

At this time we do not accept custom orders.

 

Do you ever offer discount codes or coupons?

We have about 3-4 sales every year (a "Spring Cleaning" flash sale, our Birthday sale in July and Cyber Monday the Monday after Thanksgiving!) From time to time we'll offer additional discounts exclusively for our InstagramFacebook and Newsletter friends!

  

Do you offer gift-wrapping?

Not at this time.

 

Is Emily Ley sold in a store near me? Can I sell your product in my store?

Great question! We're so excited about our new wholesale partners nationwide! If you're a brick & mortar retailer interested in carrying the Emily Ley line, please check out our Wholesale page for more information!

 

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