I want a 2015 Simplified Planner - but they are sold out. Will you be restocking them?
We are officially sold out of our 2015 Simplified Planners. Please CLICK HERE to sign up to be notified when our NEW editions are released on May 6. It is our understanding that ALL of our retailers are also sold out of Simplified Planners at this time.
Can I see a comparison between the DAILY and WEEKLY editions of the Simplified Planner?
Absolutely! See our extensive blog post (with pics!) here.
Where can I find your Free Printable Library?
Right HERE...and you'll need to open these on a computer. We're always adding new printables so check back often! Enjoy!
When will the Simplified App launch? Do you have other details?
Do you still offer personalized items (notecards, notepads, invitations, etc)?
What forms of Payment do you accept?
We accept Paypal and all major credit cards.
Do you offer gift certificates?
We sure do! Our e-gift certificates have been very popular!
Do you charge sales tax?
We do. Sales tax will be charged for customers in Florida, Pennsylvania and Ohio.
SHIPPING & HANDLING
Can you estimate my shipping costs?
Unfortunately, no. Our shipping costs are calculated at checkout based on real-time rates from a few carriers--and include a bulk discount due to our volume. You are able to see shipping costs at checkout, before finalizing your order.
How long does it take my order to ship?
Good question! Your order will ship very quickly - normally the next business day after your order is placed. The shipping method selected at checkout will indicate how many days it will take for the package to arrive on your doorstep once shipped. Fret not, we'll keep you updated every step of the way. You'll receive an email when your order ships and when your order is delivered.
Can I change or cancel by order once it's placed?
Orders may not be changed or cancelled once they are placed. Please note this means we are unable to make changes to your shipping address once an order has been received. Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. Emily Ley is not responsible for orders shipped to incorrectly submitted addresses.
Can I rush my order?
Yes! You can choose an expedited shipping option at checkout. Please note that your order will still take time to process and prepare for shipping.
Do you ship internationally?
We do! Please note, import duties, taxes, and charges are not included item prices or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Please allow 6-8 weeks (minimum) for International shipments to arrive.
Can I change my shipping address once I've placed my order? Or change / add to my order?
Unfortunately we are unable to make changes to your shipping address once your order is placed. The minute an order is placed, it is transmitted directly to our warehouse who begins processing it right away - meaning shipping is super fast! Unfortunately because of this, we are unable to make any changes to an order once its placed.
What is your return policy?
All orders are non-refundable unless your items arrive damaged or we accidentally sent you the wrong item and must be unused. Please contact us at support (at) emilyley (dot) com in either of these cases.
My order arrived with some damage, can you help?
Absolutely! We want you to be 100% thrilled with your purchase! Please contact us at support (at) emilyley (dot) com.
May I place a custom or personalized order?
At this time we do not accept custom or personalized orders. Twice per year (once for Back to School and once for the holidays) we offer our Great Day Plates® and personalized Holiday Cookie Plates as flash sales. Follow us on Instagram or subscribe to our newsletter for those date announcements.
Do you ever offer discount codes or coupons?
We have 3 sales every year (a "Spring Cleaning" flash sale, our Birthday Sale [July] and Cyber Monday the Monday after Thanksgiving!) From time to time we may offer additional discounts exclusively to our Instagram, Facebook and Newsletter friends!
Do you offer gift-wrapping? Or a gift note?
Not at this time.
Is Emily Ley sold in a store near me? Can I sell your product in my store?
Great question! We're so excited about our wholesale partners worldwide! If you're a brick & mortar retailer interested in carrying the Emily Ley line, please check out our Wholesale page for more information!
I love Emily's gold picture frames - where can I get some?
Emily painted most of her gold picture frames (Ribba from Ikea or cheap Target frames) with Valspar's brilliant gold spray paint. Easy peasy!