I desperately want a Simplified Planner, are you really sold out?
Yes - we are totally 100% sold out until our 2015 edition is released on September 3, 2014. You can read more about the 2015 Simplified Planner, and there THREE cover options here. Please sign up for our newsletter in our shop (scroll to the bottom-right) to be notified when the 2015 Simplified Planner is available!
Where can I find your Free Printable Library for my Simplified Life Binder?
Right HERE...and you'll need to open these on a computer. We're always adding new printables so check back often! Enjoy!
What forms of Payment do you accept?
We accept Paypal and all major credit cards.
Do you offer gift certificates?
We sure do! Our e-gift certificates have been very popular!
Do you charge sales tax?
We do. Sales tax will be charged for customers in Florida, Pennsylvania and Ohio.
SHIPPING & HANDLING
Can you estimate my shipping costs?
Unfortunately, no. Our shipping costs are calculated at checkout based on real-time rates from a few carriers--and include a bulk discount due to our volume. You are able to see shipping costs at checkout, before finalizing your order.
How long does it take my order to ship?
Good question! Your order will ship the NEXT BUSINESS DAY (HOORAY!). The shipping method selected at checkout will indicate how many days it will take for the package to arrive on your doorstep. Fret not, we'll keep you updated every step of the way. You'll receive an email when your order ships and when your order is delivered.
Can I change or cancel by order once it's placed?
Orders may not be changed or cancelled once they are placed. Please note this means we are unable to make changes to your shipping address once an order has been received. Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. Emily Ley is not responsible for orders shipped to incorrectly submitted addresses.
Can I rush my order?
Yes! You can choose an expedited shipping option at checkout. Please note that your order will still take time to process and prepare for shipping.
Do you ship internationally?
We do! Please note, import duties, taxes, and charges are not included item prices or shipping costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Please allow 6-8 weeks (minimum) for International shipments to arrive.
What is your return policy?
Unused and unopened orders may be returned within 10 days for a refund. Please contact us at hello (at) emilyley (dot) com to begin your return. Once we receive your returned item(s), a refund will be issued. Shipping costs are non-refundable. Used, opened, and / or sale items cannot be returned.
My order arrived damaged, can you help?
Once a package leaves our shop, we are unable to control how it is handled by the delivery team. Should your order arrive damaged, please contact us hello (at) emilyley (dot) com) so that we can do our best to resolve the issue.
May I place a custom or personalized order?
At this time we do not accept custom or personalized orders.
Do you ever offer discount codes or coupons?
We have about 2-3 sales every year (a "Spring Cleaning" flash sale and Cyber Monday the Monday after Thanksgiving!) From time to time we may offer additional discounts exclusively to our Instagram, Facebook and Newsletter friends!
Do you offer gift-wrapping? Or a gift note?
Not at this time.
Is Emily Ley sold in a store near me? Can I sell your product in my store?
Great question! We're so excited about our new wholesale partners nationwide! If you're a brick & mortar retailer interested in carrying the Emily Ley line, please check out our Wholesale page for more information!