FAQs
Simplified planner
What are the differences between the Daily and Weekly Simplified Planners?
Our Daily Signature Simplified Planner includes one day per page + shared weekend pages, hourly schedule from 6am to 9pm, four notes pages, gold wire-o binding, measures 7 x 9 inches. Our Weekly Signature Simplified Planner includes one week per two-page-spread, 27 notes pages in the back, lay-flat book binding, measures 6 x 8 inches. Both editions feature the following: thick, 80lb., pure white NEW paper; full month views; colorful stickers; redesigned insert booklet; a new full-color insert card with your planner pattern on one side and the story of the design on the other; and monthly Simplicity Tips.
Does the Weekly Simplified Planner lay flat when opened?
It sure does! This was very important to us when designing this planner. We have a special "lay flat" binding that allows the pages to lay perfectly flat when open.
When will I receive my Simplified Planner Coaching?
With your Simplified Planner purchase, you'll also get access to our Simplified Planner Coaching Video Library with 12 videos from Emily (accessible with your EmilyLey.com account login)! Emily will share tips, tricks, and insight to help you get the most out of your Simplified Planner. Need help with access? Send us an email at hello@emilyley.com and we'll help you out. * Please note, Simplified Planner Coaching is specific ONLY to planners (including Signature Simplified Planners and Dapperdesk planners) purchased at EmilyLey.com.
Do pens bleed through the pages of the Simplified Planner?
Nope! We searched long and hard for the perfect paper for our Simplified Planners. We now use a luxurious 80lb. pure white paper in all of our planners. It is thick, has a beautifully smooth texture, and is the perfect shade of white. We consider it the perfect planner paper. :)
Does the Simplified Planner have blank notes pages inside?
Yes! Our Weekly & Daily Simplified Planners and our Dapperdesk planners all now have notes pages! Hooray! Check each product description for more details as the amount they have varies by product.
What type of paper do you use in your planners?
We searched high and low for the best paper in the world for The Simplified Planner — the perfect thickness, the perfect color, and the most luxurious quality in the world. We're proud to use a brand new, 80lb. pure white paper in all of our 2022-2023 Simplified Planners.
The product I want is sold out. Do you restock?
We DO restock products with the exception of the Simplified Planners, Dapperdesk Planners, and pouches. Predicting inventory is one of the hardest parts of our jobs, but because we run a debt-free company (proudly!), we do not restock dated products after a sell out. Sign up for emails to receive important updates, sales, and freebies!
Other products
Do you have any discount codes available?
We do offer occasional discount codes, so be sure to join our email newsletter list and follow us @EmilyLey and @SimplifiedPlanner on Facebook and Instagram to receive updates on any current promotions. We cannot guarantee the authenticity of any discount codes or promotions mentioned by third-party websites and reserve the right to honor only codes that are generated by us. To be the first to know about sales (and receive exclusive discounts!) join our newsletter community at emilyley.co/signmeup.
Can I purchase a gift card to your shop?
You sure can! Find our digital gift card here!
Also be sure to check out our gift certificate card located in the free printables section!
Where can I find your free wallpaper?
Visit this link to view our free wallpapers and more!
Refer A Friend
How do I sign up for the Refer-A-Friend program?
Go to www.emilyley.com and follow these instructions:
- Click on Give $15, Get $15 on the left-hand side (or click here)
- Follow the prompts to enter email addresses for friends and family (or click "Other" to share on Facebook, Share via SMS, or to grab your custom link and share on Twitter or DM it to anyone you like!)
That should do it! If you have questions, send us a note at hello@emilyley.com and we'll be glad to help you out!
Click here for the full Refer-A-Friend Terms and Conditions and here to read the full Talkable Privacy Policy.
Is there a minimum purchase amount?
Yes, you must have at least $50 in your cart in order to redeem your points.
Can I use a Refer-A-Friend reward and another promotional discount code?
Unfortunately. no. Rewards cannot be combined with other discount codes in a single order, as the system will only accept one code per order.
Do my points expire?
Nope! They do not! You can use them whenever you're ready to redeem.
Can I still get free shipping if I use my rewards and it brings my total under $100?
Unfortunately, no. When we are running our free shipping promo, the final order subtotal has to be $100 or greater. If any discounts bring the subtotal below $100, we are not able to offer free shipping, as the system does not recognize that the order requirements have been met.
Is there a limit on how many rewards I can earn?
Advocates may not earn more than 30 Rewards in 30 days or more than 1000 Rewards in total.
Advocates may earn only one (1) Reward per Friend, regardless of the number of purchases that his or her Friends make.
I referred someone but the system rejected the referral. Why is this?
As a safeguard against fraudulent referrals (and to ensure we are able to continue to offer the program to our community), the Refer-A-Friend program has built-in features to detect fradulent referrals. For isntance, an Advocate (referrer) cannot refer him or herself to earn a Reward. If you believe your referral rejection is an error, please reach out to us at hello@emilyley.com and we'll be happy to investigate futher!
Our brand
What is your privacy policy?
Emily Ley Paper, Inc Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from emilyley.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
I'd like to collaborate/partner with your brand, who should I email?
Please feel free to contact Liz Holtzman, Marketing Director, at liz@emilyley.com with details regarding your inquiry.
Do you sell your products wholesale?
We actually no longer sell our products wholesale. In late 2017, we made the decision to devote all of our time and attention to building direct relationships with our customers. Thanks for thinking of us though!
I missed one of your Facebook Lives, where can I find the replay?
We upload all of our Facebook Live videos to our Video Library. Please allow 24-48 hours (after the FB Live is recorded) for the video recording to be uploaded. You can also watch the recordings immediately on our Facebook page.
Do you have an affiliate program?
We love working with carefully selected partners and influencers to grow our community and create original, unique, lifestyle-oriented content. Affiliates earn 15% of sales generated through their specific links. We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for organization and simplicity.
Program Requirements:
Must be a current user of The Simplified Planner and other Simplified® products. Must have an existing blog or social media profile (at least six months old) that is consistently updated with original, authentic, positive content. Must have a cumulative social reach of at least 5,000 followers.
Please visit this link to complete your affiliate application. After submitting your application, please email affiliates@emilyley.com with a short note introducing yourself / your blog as well as links to your Facebook and Instagram profiles. Your application will be processed in approximately five business days. Thank you for your interest!
--
Please note: Simplified® reserves the right to remove approved affiliates from the program at any time if their posts are not positive and in line with the Simplified® core values.
Shipping & returns
When will my order ship?
Orders typically ship in 2-3 business days unless otherwise noted. HOWEVER, during Launch Days, Black Friday / Cyber Monday weekend, and other sale time orders can take 3-4 weeks to ship because we are handling a high volume of orders. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
Can I make a change to my order?
Our shipping partners are very fast and orders are processed immediately once they are received. We are unable to make any changes to order details (name, address, products, combining orders, cancellations, etc.) once an order is submitted through our shop. Please verify your shipping address at checkout before submitting your order.
Do you ship internationally?
YES! We do ship internationally via UPS. International orders require extended shipping time, 6-8 weeks or longer, in some cases. Shipping times vary greatly based on your international shipping address. Please note: Duties and taxes for international orders can be paid at checkout with almost all available shipping options; however, customers who select USPS Int'l PO BOXES ONLY will be responsible for paying duties, taxes and other charges prior to delivery, as these cannot be paid during checkout. These fees are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
Can I return or exchange my order?
We currently do not accept returns. If your order arrived damaged, please send us an email at Hello@EmilyLey.com within 7 days of receiving your order. We will happily send you a replacement item! Any orders that are returned to our warehouse will not receive credit for original shipping charges. Please note that we are not able to refund, replace or offer shop credit for any Emily Ley or Simplified products purchased through Target, Staples, or Office Depot, as we do not carry stock of these licensed products. Customers are responsible for directing any and all questions to the applicable retailer.
Do you accept phone case returns?
Because our phone cases are custom and made to order, we are not able to accept returns on these. If your phone case arrived damaged, please email us at hello@emilyley.com and we'll be happy to help you out!
I received an email that my label had been created, but the tracking isn't updated?
Good news! Well, sort of. Tracking systems are notoriously unreliable. In our experience, when this happens, your order IS in fact on its way... but tracking is, for some reason, not updating. This usually happens when a carrier forgets to scan a package. If your order does not arrive by the estimated delivery date, please send us a note at Hello@EmilyLey.com and we will help you out!
My package has been lost or stolen, what should I do?
If your package was marked as delivered but you have not yet received it, please take the following steps:
Check with neighbors to see if the package was left there. Reach out to your local post office or UPS / FedEx facility.
Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:
UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page
Favorite Things
Emily's favorite jeans?
What is Team Simplified's favorite project management system?
We LOVE Asana! Our entire team is remote and we use Asana to connect all 9 of us!
Emily's favorite backpack?
Emily absolutely adores her TUMI backpack!
Shop our favorites!
A collection of all the things we are loving!
Emily's favorite coffee mug?
Emily is LOVING our new Lists Are Our Love Language Mug!
Payment methods
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, JCB, Diners Club, ELO, and Discover, as well as payment via PayPal, Apple Wallet, Shop Pay, Shop Pay Installments, After Pay, and digital gift cards from our shop.
How do I use a promo code?
Any valid promo code can be entered during the checkout process in the box labeled "Gift card or discount code".
Can I use more than one digital gift card?
Yes! Our shop can accept multiple digital gift cards per order. Simply submit the first gift card code, the remaining order balance will calculate, and an additional gift card or alternative payment method can then be entered for the balance amount due.
What is the option to check out with Shop Pay Installments?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are available if I use the option for Shop Pay Installments?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees associated with Shop Pay Installments?
No, there are no late fees when you pay with Shop Pay Installments.
Will Shop Pay Installments affect my credit score?
No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.
Are there late fees with Shop Pay Installments?
No, there are no late fees if you miss a scheduled payment.
Have other questions about Shop Pay Installments?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Sustainability & Ethics
Are your products recyclable?
Yes! All of the paper in our products is recyclable, along with any cardboard backers or paper covers. To recycle our planners, pop off the gold corners and remove any gold coils on the daily editions. Planner covers can be recycled, as can planner boxes (just remove the ribbon pull from the box and the ribbon from the weekly edition first!).
What efforts is Simplified making to support sustainability?
Great question! We are proud to partner with a manufacturer who is committed to responsible manufacturing, recycling, and reducing dependence on traditional power sources and water. They also have installed pollution controlled devices on all web- and sheet-fed presses, and on lamination and perfect binder equipment. They have programs and support staff in place to ensure compliance with legal expectations such as VOC control, wastewater management, and control of hazardous and non-hazardous waste.
Is the factory safe and do they support fair wages and quality labor standards?
Yes! It has always been of utmost importance to us to partner with a manufacturer who aligns with our vision in terms of safe working conditions, respectable and inclusive work environments, and fair wages / pay equity. They adhere unwaveringly to the International Labour Organization Declaration on Fundamental Principles and Rights at work for all employees, hourly and salary.