Frequently Asked Questions
The Simplified Planner
What types of Simplified Planners are there?
The Simplified Planner is a minimal, joyful daily agenda designed for busy women. The SP is sold in three editions each year: The Academic Daily Edition (dated August through July), the Calendar Year Daily Edition (dated January through December) and the Weekly Edition (dated a full 17 months from August through the following December). Daily Editions feature one day per page and shared weekend pages. The Weekly Edition features one week per two-page-spread. Each Simplified Planner is packaged in our signature navy blue keepsake box.
What is the difference between the Daily and Weekly editions?
Our Daily Edition features one day to a page and shared weekend pages. They cover twelve months.. The Weekly Edition features a full week view on every two-page spread. They cover seventeen months.
What types of shipping services do you offer? Where do you ship?
We currently ship to the US and around the world. A variety of shipping services is offered at checkout so that you may select the one that best fits your needs. All orders are processed in 1-2 business days, unless otherwise noted. Please remember that this handling time is in ADDITION to shipping time. Please note that Emily Ley does not charge a handling fee. All shipping costs are based solely on weight and destination and provided directly by the shipping provider. If your order is time sensitive, we highly recommend selecting a UPS shipping method for a specific delivery date.
How quickly will my order ship?
Most orders will ship the next business day unless otherwise noted within the product description (backordered products). Orders placed on or after Cyber Monday may be subject to additional processing time, as we are processing a large amount of orders during the holidays.
Can I make a change to my shipping address, email or payment information?
Our shipping partners are very fast and orders are processed immediately once they are received. We are unable to cancel orders or make changes to order information once an order has been received. Please verity your shipping address at checkout before submitting your order.
Do you ship internationally?
We do! International orders require extended shipping time, 6-8 weeks or longer, in some cases. Shipping times vary greatly based on your international shipping address. Please note Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. *Personalized items can only be shipped within the US.
When will my personalized shop order be ready to ship?
Production time for our personalized products is 3-5 business days. Shipping time is in addition to production time.
Can I combine shipping for my personalized items and non-personalized items?
Unfortunately we're unable to combine shipping for personalized items and non-personalized items. Personalized items must be ordered separately.
All orders are non-refundable unless your item arrives damaged or unless we accidentally sent you the wrong item. Please contact us at Support@EmilyLey.com
if your order arrived damaged.
We are required to charge sales tax in the states of Florida, New York, California and Pennsylvania. Please note sales tax will be applied to orders shipping to addresses within those states.
Emily Ley accepts Visa, Mastercard and American Express as well as PayPal.
Have more questions? Feel free to contact us at Hello@EmilyLey.com.