Orders typically ship in 3-4 business days. HOWEVER, during our big Spring and Fall Launch Days, Black Friday / Cyber Monday weekend, and other big sale times, orders can take 3-4 weeks to ship because we are handling a high volume of orders. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
We currently do not accept returns. If your order arrived damaged, please send us an email at Hello@EmilyLey.com within 7 days of receiving your order. We will happily send you a replacement item! Any orders that are returned to our warehouse will not receive credit for original shipping charges. Please note that we are not able to refund, replace or offer shop credit for any Emily Ley or Simplified products purchased through Target, Staples, or Office Depot, as we do not carry stock of these licensed products. Customers are responsible for directing any and all questions to the applicable retailer.